Rowland Hill Almshouse

Policies and Procedures 

Click on the link below to be directed to the relevant

Policy and Procedure

Rowland Hill Governance Body Response to Complaints Handling Self Assessment

We seek to imbibe a positive complaints handling culture and see it as integral to the effectiveness of complaints resolution and residents satisfaction.

We recently reviewed our complaint handling policy and procedures and made revisions to reflect good practice, we are satisfied that it is more streamlined, accessible and consistent with the Complaints Code. We will keep it under review.

As a small Almshouse organisation, residents enjoy regular support sessions, meetings, and have access to various ways to give feedback and make complaints.

We will continue to review our approach to complaints handling and ensure we reflect on any issues to drive quality in our service delivery.

Rowland Hill Trustees
September 2024

Rowland Hill Annual Complaints & Service Improvement Report 

Service Improvement Report

• Total Number of Complaints during this period 0

Notes for the period

• Maintenance requests were dealt with and processed.